This privacy policy is a part of the company’s website/app Terms of Use.

The company offers skill-based games in a safe, secure, dependable and comfortable environment. The company is completely dedicated to protecting the privacy of its users.

This document describes what information the company collects from its users and how the company uses this information. Potential users must register with the company through available company resources to access and play the company’s games. The company collect certain information about users during the registration process and before processing any financial transactions.

KYC Mandatory Requirements

  • First Name and Last Name
  • Gender (Male / Female)
  • Date of Birth (This is to determine the legal age applicable)
  • Location (State of residence)
  • Mobile (A unique Mobile verification code is sent to verify the user)
  • PAN Card (For Withdrawal purpose)
  • Bank Details (For Withdrawal purpose)
  • Residential Address
  • ID Proof (To be sent/uploaded with the company in the event of Withdrawal)

The provision of this information is mandatory by user if you want to access the company Products and/ or Services. By registering on the company’s online resources, users automatically permit the company to use the personal information provided by the user as stated in this privacy policy. The company also collects user’s IP address information in addition to their personal information when a user visits the company website. IP addresses of our users help the company to study user behaviour, research demographics of users and provide improvements to our users as a result of this collective information. The company is the exclusive party of this information collected from its website and will not share, sell, rent this information in ways other than what is described in this document. The company may be required by law to disclose information at times.

The company does not divulge your personal information to a third party without user consent. The company uses any said user’s personal information to better the user experience and to present to its end users with new offers, products, and services. The company may share user personal information with prize sponsors and delivery agents through its website or that of its affiliates.

The company employs stringent security measures to avoid loss and misuse of the information any usershares with the company during the registration process. All such user personal details are password protected and only the specified user can access his/her information provided.

The company is not responsible or liable for any activity which is undertaken when the user password is used. Hence the company assertively advises its users/patrons never to reveal their password to anyone under any circumstances.

A user agrees to provide the company the stated personal information about oneself by accepting Terms of Use and Privacy.

REGISTRATION PAGE

In case a user does not wish to share his/her information with us, please do not register on the company stated website as our registration procedure requires you to provide us with this information. If you wish to play cash games or participate in tournaments, competitions, contests or other marketing activity that the company may initiate, a user will be requested to provide the company further additional information.

COMPANY POLICY ON CHILDREN

The company is vehemently dedicated to protecting the privacy of children and does not intentionally collect or use personal details of children under the age of 13. We are in full compliance with laws prohibiting the registration of children below the specified age.

If someone wrongfully or inadvertently provides personal details of children under the age of 13, the company will securely delete this information from its records and will bar that individual from accessing its products and or services.

USE OF COOKIES AND PIXEL TAGS

  • The company employs certain legally permitted technology and cookies to collect and store certain information every time a user access the website. Cookies make it possible for this website to identify the information you have agreed to provide to this website. This aggregated information assists us in establishing and analyzing the most usable parts of our website. The company may also employ cookies to show you advertising. These advertisements may be displayed by the company or for the company by a third party.
  • This third party that may collect details about a user’s browsing habits and visits to the company website including details on user behaviour with the company products and or services. They may utilize this collective information about the on-site activity and off-site activity to place advertisements. This information is collected with the help of pixel tag technology, the use of which is very common on most prevalent websites on the internet. This collected information remains anonymous.
  • A user is free to change his/her computer’s settings to disallow his/her browser to accept cookies.

USER CONSENT

When a user accesses the company website, he/she/it gives consent to the collection and use of this information by the company, its partners and affiliates. From time to time, the company may change its methods of collecting information and modify the company’s privacy policy and on every relevant change applicable to the end user the same shall be made available in the then updated Privacy Policy.

If and when a user does not wish to receive e-mail or SMS notifications and other marketing details from the company, or wishes to remove browsing details that have been collected about the user only, then the user may please change the related preferences highlighted in My Account section.

TRANSACTION POLICY

  • Transactions on the company website/app can only be made in Indian Rupees
  • All the transactions in user account are recorded in individual user account, once a user registers with us. All the payments required for participation in cash games at should be made through this account. The cash prizes users win(s) will be credited to this account only.
  • Payments through credit cards, debit cards, and internet banking will be processed through third party payment gateways. The company will not be responsible for any delays or denials in payment processing.
  • The company reserve the right to cancel a transaction at its discretion wherein if the payment was successful, then the transaction might be reversed and money would be credited back to your financial instrument.
  • A user is advised to preferably always use his/her own financial instrument to make payment to such a registered user account with the company. A user is free to deposit as much money as he/she can into such a registered user account with the company subject to any specified cash limit by the company or statutory authorities.
  • The funds of players are held in trusts by the company and it will be remitted to the players in due course, subject to terms for withdrawal of funds. Funds from user accounts are maintained separately from company funds. Even in critical situations like insolvency, player funds will be given preference over other claims.

WITHDRAWING MONEY FROM THE USER ACCOUNT

At present users can withdraw their winnings through electronic bank to bank transfer only.

The withdrawals players make are governed by the following conditions:

  • Users are free to withdraw money from your their user accounts anytime, subject to a bonus, prize money withdrawal restrictions, by giving the company a notice of such withdrawal request.
  • Users are requested to be very careful while giving their account details. For the convenience of users there is 2 step processes to enter the details. The company disclaims any responsibility for the users giving wrong account details. In such cases where the account number is wrongly entered by the users, individual users are complete responsibility for such an occurrence.
  • The minimum amount you can withdraw in a transaction is Rs. 500 and the maximum amount you can withdraw is Rs. 50000. Money should be deposited with the company only with the intent of playing. Users are not allowed to use the company registered user account as the place to park their unused funds. Money laundering is strictly prohibited through any of the company specified websites or apps. Attempting to withdraw cash added through credit cards is considered as money laundering and it must be avoided.
  • In order to prevent money laundering, we have imposed certain restrictions on withdrawals. A user must have used his/her deposit to generate loyalty points at a ratio 10:1, in order to withdraw the deposited amount. Eg: For example, if the player has deposited Rs. 5000 then he should use the funds to generate at-least 500 loyalty points in order to be eligible for withdrawing the amount he has deposited else bank transaction charges will be applicable.
  • Withdrawals would be processed only when KYC is completed of the said user.
  • In order to win a prize, a user must be a resident of India and should be accessing our services on our website/app only from India except from the states of Assam, Odisha, Telangana, and Andhra Pradesh.
  • If a player was the prize winner resident in India and was physically present in India while he was accessing our services but not an Indian citizen, we will remit his winnings in Indian Rupees to the address given by him, provided, the address is within India.
  • Withdrawal of any winnings might require correct PAN details and PAN Numbers might be verified from time to time and prize money may be cancelled if inconsistencies are found while verifications.
  • The company always ensures its best efforts while processing player withdrawal of funds requests in a timely manner, but there might be delays because of the time that is required for verification and completing the withdrawal. The company is not liable to pay any form of compensation for the reason of delays in remitting payments to players from their user accounts.

REFUNDS AND CANCELLATION

  • The refund policy shall be applicable only on the cash spent by the user for obtaining the corresponding coins/chips and in no event shall exceed the actual amount of cash spent by the user towards obtaining such coins/ships.
  • The company DO NOT offer a full money-back guarantee for all purchases made on its website keeping in mind the business line, goods and services offered.
  • There are adequate measures placed to keep a user aware of all the actions he/she has taken.
  • The company shall not in any way be liable for any network disconnection on a user computer, mobile or device caused by any fault or error at user end and shall not compensate the user for any losses arising from such disconnection.
  • In case of any disruption of service at the company’s end while a game is in progress, the company shall cancel the game and refund user points/cash regardless of the status of the game.
  • If there is a disconnection or disruption for a short time in the middle of a game, the user shall remain virtually seated at the user selected table and can resume playing once the connection is restored, unless such a user have been eliminated from such a game.

ONLINE TRANSACTIONS

  • Transactions to transfer money to a registered company user cash account have to be made through third-party payment gateways.
  • The company is not responsible for the denial or rejection of any transactions as they are subject to the terms and conditions of the third-party payment gateways.
  • The company may reverse any transactions, and the specific amount will in such a case be refunded to the financial instrument/platform that was used by you to perform the transaction within the time frame specified by such third party payment gateways and the user’s receiving account entity which may vary from a minimum 7 to maximum 10 working days.

ACCOUNT VALIDATION

The company has the right to check or validate the personal information of the user from time to time. The process of validation can be done through a phone call or via email. If the company are not able to get in touch with a said user at first, several attempts (capped at 5 attempts) will be made to establish contact with such a user. In the event that the validation is unsuccessful, or the company is unable to contact the said user after making all possible attempts, the company reserves the right to suspend such user account and refund the amount lying in such user account to the financial instrument/platform that user used to make the payment online.

PROMOTIONS

Any contests, offers, bonuses, tournaments and games in the Promotion Section on the company may get cancelled or discontinued at any moment without any prior notice. The company disclaims any liability, except the refund of the any fee charged for entering such a contest.

CANCELLATION

CANCELLATION DUE TO INADEQUATE USERS

Whenever there are inadequate users a tournament is cancelled, and all remaining users will be refunded their entry fee to their respective user accounts.

REFUND REQUESTS 

In cases of accidental or erroneous cash credits to any party, user or entity, the company can independently or on user request initiate such an amount accidently or erroneously made to be refunded within a time period of 10 days of initiating such a transaction. The company will process the refund if it is a genuine case of accidental or erroneous cash credit, which is clear from your request or after our own independent investigation. The refund amount will be credited within two weeks to the financial instrument/platform that was used to make the corresponding transaction.

VOLUNTARY TERMINATION

A user may cease to use the company’s gaming services and terminate his/her account by emailing us at support@vrkgames.com with a clear explanation of an user’s intention. After evaluating and authenticating such a request and at the company’s discretion, a refund shall be processed to the said user for the entire cash amount available in this user’s account within a period of 10 working days from the validation of such request while terminating such a user account.

Please note, that any account actions a user undertakes after emailing a termination including, but not limited to, playing cash games, tournaments, depositing and withdrawing money, will be deemed as actions taken solely by the user and the company shall not be responsible for any subsequent user actions.